FAQ - Frequently Asked Questions

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item to the email address : bekoshop.france@gmail.com . We promise to send you a similar replacement item as soon as possible.

Where are you located?

We are based in Rennes, France.

Do you have a refund policy?

Yes, we do our best to resolve any issues our customers may have with their online purchases. If you still wish to request a refund, you can do so within 30 days of your order date. Note that this does not apply to sale items. For more information, please see our [refund policy](refund policy link).

Can I change my order after I place it?

If your order has not yet been shipped, it is possible to modify it. Please contact us as soon as possible at bekoshop.france@gmail.com to inform us of the changes to be made.

Do you offer payment in installments?

Currently, we do not offer payment in installments.

What is the delivery time?

The delivery time is 7 days if the watch is in stock. If it is not in stock, the time can be up to 3 weeks. We strive to deliver your watches as soon as possible.

Where do you ship your products?

We ship to the entire Euro zone, including Switzerland and the United Kingdom.

How can I track my order?

To get your tracking number, please send an email to bekoshop.france@gmail.com . We will send you the necessary information to track your package.

Can I return an item if I am not satisfied?

Yes, you have 30 days to return an item if you are not happy with it. Items must be returned in their original condition and unworn.